We would love to help you out with any queries or information you need. You can contact us on 0135-4057245 (11AM-6PM - TUESDAY CLOSED) or you can write to us on our email ID – info@hathkargha.in. Our store in Dehradun is open from Wednesday to Monday from 11:00 am to 6:45pm, so you can also visit us .
To reset your password, please click on “Forgot Password” option available in the Account/Login page. Enter the registered email address and the link to set a new password will be mailed to your registered Email ID (Please note that the link expires in 10 minutes)
To register, you just need to click on the button ‘Register’ and create your account with your email ID and add a password.
On the website, you can create your own account, which allows you to
The store is located at Dehradun [66, Lane-1 Kochhar colony, Behind Pacific mall, Rajpur road, Dehradun] and is open from Wednesday to Monday from 11:00 am to 6:45 pm. You are always welcome at our store to look at the entire Hathkargha collection.
Delivery charges for delivery in India are INR 100 for orders below INR 5000. For orders more than INR 5000, delivery is free in India.
We regret that you had to face this inconvenience. Here are some options: Try using a different browser or device if possible or write to us on info@Hathkargha.in or call/Whatsapp us on +917060277842 and we will try to resolve the issue as soon as possible.
Unfortunately, we do not take pre-orders. You can keep checking the Instagram account for more information on new product launches.
In case you have placed your order twice and would like to cancel one of the orders, do contact us immediately – on info@hathkargha.in mentioning the subject line as ‘Order cancellation’. We will look into the matter and cancel one of your orders. You will get the refund amount via the same payment method you used when placing your order.
You can visit the website www.Hathkargha.in and go to “My Orders” section under “My Account”. You will also receive email notifications with the status of your order.
Unfortunately, that is not possible at the moment. Since the system would have already passed the mobile number and address to our warehouse to pack and ship your product. You can email us on info@hathkargha.in to inform about such a situation. We will try our best to get the same resolved if the order is not shipped.
The reasons why you would have partially received the order are:
Yes we do :) We charge flat Rs. 2500/- via DHL and over that if the parcel costs, we pay from our behalf
The delivery time varies on the basis of the destination city of delivery. Typically it takes 3-4 days for all metros and Tier 1 cities. It may take up to 5 days for delivery in Tier II cities. For some cities in North India and J&K, it may take up to 10 days for delivery. At times, due to unforeseen reasons there may be some delay in shipment. We will appreciate your patience during these times and we will ensure to get your delivery to you as soon as possible.
You can write to us on info@hathkargha.in in case you face any issues with your shipment / delivery.
Once you have selected the item(s), you can pay via Netbanking, Credit Card and Debit Card. All credit card and debit card payments on Hathkargha are processed through secure and trusted payment gateways. We do not have Cash on Delivery option for our products.
Once you confirm the order, the items are shipped through one of our trusted courier partners. All these partners are reputed logistics service providers and we screen them extensively before partnering with them. Once your order is shipped, you will receive an email with details of the courier partner and the tracking number. We will also inform you the estimated date of delivery through email .
Once you have completed the payment process, you cannot add or edit the order. You can place another order by selecting the additional items and completing the order and payment process for them.
We do not take orders over the phone. You will need to either visit our store in Dehradun or shop online on our website – www.Hathkargha.in. Our Instagram page [@Hathkargha] has a link to the website in the bio for your convenience.
Once your payment is authorized and your order is completed, you will receive an email from Hathkargha confirming the order placement. You would be provided with the Order Number, details of the order and the amount you have paid.
On the website, go to the products link where you can browse through various items and select the item(s) of your choice. Click on ‘Add to Cart’ option to add the item(s) to your shopping bag. Click on the cart icon on the top of the page and select checkout. You can then proceed to payment options and complete the payment. You will receive an order confirmation on email.
In case of the below mentioned points, the returns or exchanges are not possible:
Hathkargha practices a simple and hassle-free Return Policy. You can raise a Return Request on the website through “My Orders” in “My Account” tab. Or you can write to us at info@Hathkargha.in and we will try to resolve the issue. Return is done only in case of a manufacturing defect, which is brought to light immediately on delivery along with a photograph. The product will need to be returned in the same condition, and your refund will be processed in 5-7 working days through the same source used during payment. No Returns or Exchanges would be acceptable if the Return Request is not filled within 48 hours of receiving the product.
We have made an elaborate structure of categories and subcategories on the Home Page to help you find what you are looking for. If you are unable to locate the item in the given filters, you can simply type the name in search bar and check the relevant results. You could also reach out to me on the phone number and email ID provided and we will be happy to help you find the product of your choice.
All our saris are paired with a blouse piece. In many the saris would have its own blouse whereas we also pair an extra blouse with most of our saris hence providing 2 blouses with a lot of saris :)